Application Support Specialist in Malta

Posted 07 May 2024
Discipline IT
Contact NameJazmín Lavandeira

Job description

Application Support Specialist to work in Malta with a Microsoft partner!

For over 20 years, the company has been involved in several digital transformation projects, combining expertise with industry experience to provide top-quality technology solutions to sizeable corporate and public sector entities. They’ve successfully collaborated with leading blue-chip partners to ensure that all our solutions are provided with industry-leading quality standards. 

The company solution center is situated in Malta, with regional offices also open in both London and Milan, as well as multiple partners supporting our operations locally as well as internationally. The company is a proud member of the M. Demajo Group – one of Malta’s leading business groups.

Daily Responsibilities:

  • Provide customer first-line support on delivered software solutions.
  • Investigate, troubleshoot and resolve user issues accordingly.
  • Familiarise and provide end-user and operational support on Microsoft Platforms, bespoke applications, and other similar platforms as opportunities arise.
  • Execution of operational and administrative procedures such as certificate renewals,security patching and setting up VPN access to clients.
  • Assist in solution testing and deployment phases.
  • Escalate issues, when necessary, to development team and follow up on their progress.
  • Learn respective technology platforms and get certified along the way.
  • Compile test scripts, deployment procedures and support documentation as required.

Required Skills:

  • Knowledge/experience in supporting and troubleshooting Software Applications
  • Some Windows administration experience and knowledge on networking concepts.
  • Good Customer Care Skills.
  • Good Analytical and Troubleshooting skills.
  • Good English communication skills, both verbal and in writing
  • A good working attitude showing enthusiasm, commitment, respect for others and willingness to go the extra mile.
  • Time management skills & attention to detail.
  • Power BI reporting experience is considered an asset.

Salary / Remuneration: up to 25,000 EUR 

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IT Jobs Worldwide 

IT Jobs Worldwide is a professional recruitment company that focuses on connecting IT talents with the most exciting vacancies worldwide. We specialize in specific IT areas including Java, PHP, .NET, Python, JavaScript, Swift, Objective-C, Kotlin, Dart, QA and Testing, Data and BI, and Infrastructure. 

IT Jobs Worldwide is part of the Worldwiders brands, with more than 80 colleagues all over Europe. We have offices in Oslo, Barcelona, Tallinn, Malaga, Malta, and Lisbon. With over 300 clients in over 30 countries, our recruitment solutions are tailormade and set up to add value that benefits the matchmaking process.