IT Technician / Service Desk Agent (Remote – Based in Thailand Preferred) Work for a global digital content leader within the real estate industry
About the Company Join a fast-growing international tech company that creates innovative digital solutions for the real estate sector. With over 20 years in the market, they provide high-quality visualisation tools, media content, and software services to thousands of clients worldwide. Their mission is to make property buying and selling more engaging and efficient. The company has offices and teams across Europe, the US, Oceania, and Asia, with a fully remote-friendly culture and a strong commitment to innovation.
Responsibilities
Provide first and second-line IT support to users globally via ticketing system, email, and chat
Troubleshoot software, hardware, and network issues
Handle basic device management using tools like Intune or Jamf
Maintain and support internal systems including in-house web applications
Collaborate with the wider IT & R&D team on improvement initiatives
Follow ITIL-based processes and documentation
Take ownership of support tasks and help improve processes over time
Requirements
4+ years of experience in IT support or IT operations
Strong knowledge of Windows OS and general computer hardware
Experience with MDM tools such as Intune or Jamf
Familiar with Linux systems and basic Docker usage
Understanding of ITIL processes and ticketing systems
Good knowledge of networking basics
Fluent/native English communication skills
Able to work independently in a fully remote setup
Bonus: Knowledge of Git, SQL or AWS services is a plus
Benefits
Full-time remote role (Thailand-based preferred but not required)
Very competitive health insurance
20 vacation days + public holidays
Join a stable international company with over 800 global employees
Work with modern tools and technologies in a collaborative environment
Continuous learning opportunities and support from experienced colleagues
IT Jobs Worldwide IT Jobs Worldwide is a professional recruitment company that focuses on connecting IT talents with the most exciting vacancies worldwide. We specialize in specific IT areas including Java, PHP, .NET, Python, JavaScript, Swift, Objective-C, Kotlin, Dart, QA and Testing, Data and BI, and Infrastructure.
IT Jobs Worldwide is part of the Worldwiders brands, with more than 80 colleagues all over Europe. With over 400 clients in over 40 countries, our recruitment solutions are tailormade and set up to add value that benefits the matchmaking process.
